Refund Policy

Last updated: June 2026

We want you to be completely satisfied with Zoplax. Please read our refund and cancellation policy below.

1. Free Trial

All Zoplax plans include a 30-day free trial. No payment is required during the trial period.

  • No credit card required to start
  • Full access to all features during the trial
  • Cancel at any time during the trial at no cost
  • Trial period cannot be extended beyond 30 days

2. Subscription Refunds

Monthly Plans

Monthly subscriptions are billed at the start of each billing cycle. Charges are non-refundable once the billing date has passed.

  • No refund is provided for the current billing month after the billing date
  • You can cancel at any time and will retain access until the end of the paid period
  • No further charges will be made after cancellation

Yearly Plans

Yearly subscriptions offer a 20% discount over monthly pricing. We offer a pro-rata refund if you cancel within 7 days of your annual billing date.

  • Cancellation within 7 days of annual billing: pro-rata refund for unused months
  • Cancellation after 7 days: no refund, access continues until year end
  • Pro-rata calculation: (remaining full months / 12) × annual amount paid

3. Cancellation Policy

  • You can cancel your subscription at any time from Settings → Subscription within your account.
  • After cancellation, your account remains active until the end of the current billing period.
  • Your data is available for export until your account expires.
  • We recommend exporting your data before your account expires.
  • After account expiry with no renewal, data is retained for 30 days before deletion.

4. Exceptional Circumstances

We review refund requests on a case-by-case basis for exceptional circumstances, particularly:

  • Technical issues caused by Zoplax that prevented you from using the Service for an extended period
  • Billing errors or duplicate charges on our part
  • Service unavailability beyond our stated SLA (where applicable)

If you believe you qualify for an exceptional refund, please contact us with details of the issue and we will review your request within 2 business days.

5. How to Request a Refund

To request a refund, please contact us:

Email: support@zoplax.in

Phone / WhatsApp: +91 98412 55821

Subject: Refund Request — [Your Business Name]

Include in your request:

  • Your registered email address
  • Reason for the refund request
  • Date of the charge
  • Razorpay payment ID (if available)

We will respond within 2 business days. Approved refunds are processed within 5-7 business days to your original payment method.

6. Contact

Zoplax Technologies

Chennai, Tamil Nadu, India

Email: support@zoplax.in

Phone: +91 98412 55821